Privacy Policy

How we collect, use and protect your information.

Introduction

Mirror Image Clinic Ltd ("we", "us", "our") operates mirrorimageclinic.co.uk. This policy explains how we collect, use, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

Name, phone number, email address and any message content submitted via our contact form. Appointment booking information processed through our third-party booking system (Aesthetic Nurse Software). We do not collect payment information directly — all payments are processed securely through our booking platform.

How We Use Your Information

  • To respond to enquiries submitted through our contact form.
  • To manage and confirm your bookings.
  • To send appointment reminders.
  • To comply with our legal and regulatory obligations as a CQC-registered clinic.

Legal Basis for Processing

  • Consent: when you submit our contact form or book an appointment.
  • Legitimate interests: to respond to your enquiries and manage our clinic operations.
  • Legal obligation: to comply with healthcare regulations and CQC requirements.

Data Sharing

We do not sell your personal information. We may share your data with:

  • Our booking platform provider (Aesthetic Nurse Software) to manage appointments.
  • Email service providers to deliver form notifications.
  • Regulatory bodies where required by law (e.g. CQC).

Data Retention

Contact form submissions are retained for 12 months then deleted. Appointment and clinical records are retained in accordance with NHS guidelines and CQC requirements.

Your Rights

Under UK GDPR you have the right to:

  • Access your personal data
  • Rectify inaccurate data
  • Request erasure of your data
  • Restrict processing
  • Data portability
  • Object to processing

To exercise any of these rights, please contact us using the details below.

Cookies

Our website uses essential cookies required for the site to function. We do not use tracking or advertising cookies.

Contact Us

If you have questions about this policy or wish to exercise your data rights, contact us at:

Mirror Image Clinic
Milestone Road, Oakdale, Poole, BH15 3DR
Phone: 07519 712 882

Updates

This policy was last updated in March 2026. We may update it from time to time and will post the revised version on this page.